Orbit

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Take Discovery as seriously as Delivery. Stop juggling your valuable opportunities in chaotic spreadsheets and whiteboards.
Trusted by customer-centric companies, Orbit is the tool that helps product and UX research teams conduct and manage product discoveryEnjoying an early morning coffee when you spot an interesting customer insight message in that glorious #user-feedback channel in Slack?With Orbit for Slack, you can send that gem as an opportunity or solution right from Slack. Here's a step by step on how to do it:• Identify a valuable message in any channel and/or conversation in Slack
• Click the 3 dots (more options) on the message
• At the bottom of the dropdown that opens, click "More message shortcuts..."
• In the search bar type "orbit"
• Pick between "Create opportunity" and "Create solution"
• Follow the steps in the popup that appears.

Permissions

Orbit will be able to view:

Orbit will be able to do:

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General

Privacy & data governance

Data retention policy

Voxboard Limited shall retain data as long as the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data. Personally identifiable information (PII) shall be deleted or de-identified as soon as it no longer has a business use.

Data archiving and removal policy

Data storage policy

Confidential data is subject to the following protection and handling requirements: - Access for non-preapproved roles requires documented approval from the data owner - Access is restricted to specific employees, roles and/or departments - Confidential systems shall not allow unauthenticated or anonymous access - Confidential Customer Data shall not be used or stored in non-production systems/environments - Confidential data shall be encrypted at rest and in transit over public networks in accordance with the Cryptography Policy - Mobile device hard drives containing confidential data, including laptops, shall be encrypted - Mobile devices storing or accessing confidential data shall be protected by a log-on password (or equivalent, such as biometric) or passcode and shall be configured to lock the screen after five (5) minutes of non-use - Backups shall be encrypted - Confidential data shall not be stored on personal phones or devices or removable media including USB drives, CD's, or DVD's - Paper records shall be labeled "confidential" and securely stored and disposed of in a secure, approved manner in accordance with data handling and destruction policies and procedures - Hardcopy paper records shall only be created based on a business need and shall be avoided whenever possible - Hard drives and mobile devices used to store confidential information must be securely wiped prior to disposal or physically destroyed - Transfer of confidential data to people or entities outside the company shall only be done in accordance with a legal contract or arrangement, and the explicit written permission of management or the data owner.

Data center location(s)

Ireland

Data hosting details

We host our data in a PostgreSQL database hosted on AWS services.

Data hosting company

AWS

App/service has sub-processors

Certifications & compliance

Security